Service Guarantee
Our team at Cassandra is dedicated to providing you with exceptional service and experience.
We do not issue refunds on Salon & Spa services. In the event that you are not completely satisfied, please let us know within 5 days of your service. We will make every effort to make any adjustments to your satisfaction.
Gift Certificate Policy
Cassandra gift cards may be used for the purchase of goods and services (not for other gift cards). Gift cards are transferrable, but cannot be returned, refunded or redeemed for cash. Cards cannot be replaced if lost or stolen.
Cancellation Policy
At Cassandra Salon and Spa, appointments are reserved exclusively for you. We understand that plans may need to change, and we kindly ask for at least 24 hours notice to cancel or reschedule. This allows us the opportunity to offer your time to another guest.
Cancellations made with less than 24 hours notice, or missed appointments, may incur a fee of 50% of the scheduled service total. This fee may be charged to the card on file or collected prior to your next booking.
For your convenience, appointments may be cancelled by phone or through our online booking system up to 24 hours before the scheduled time. Please note that we do not accept cancellations via email, social media, or automated text reminders.
Privacy Policy
Cassandra Salon and Spa is committed to respecting and protecting your privacy by providing this statement.
What and Why We Collect It
Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while making a reservation or at checkout. Personal information we collect directly from you may include first and last name, address, email address and phone number.
How Information Is Used
To provide the exceptional level of service you have come to expect from us, we utilize your personal information strictly for the purpose of conducting essential business operations.
We use your information, including your personal information, to provide our services as well as to communicate with you, respond to your inquiries and book appointments. If applicable, we may communicate about special events through email.
We may contract with companies or persons to provide certain services including text marketing, credit card processing and scheduling software.
Our Service Providers may have access to the information needed for them to perform these services for our business. We do not share your personal information with third parties for those third parties’ direct marketing purposes. We ensure your information is never sold, rented, released or traded. We do not buy, sell, or share text messaging opt-in information. Our sole intent of communicating through text messaging is to confirm and communicate regarding your scheduled appointments.
Text Message Opt- Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.
Who Has Access to This Information
Your personal information is accessible only by Cassandra Salon & Spa employees
No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is accessible to any third party. Your payment and personal information is always safe. We do not store any credit card information on file, and we do not share or sell any personal information.